IT-management-as-a-service (ITMaaS) is a promising space in
the cloud computing market that is estimated to make a significant growth in the coming years. Cognizant is already leveraging Cloud360 to integrate its application and
infrastructure services to deliver ITMaaS. What makes Cloud360 a key
differentiator for ITMaaS is its ability to integrate application and
infrastructure services.
Cloud360 offers an application management module at levels 1
and 2 in the ITIL workflow making the application infrastructure completely
traceable. It helps delivering integrated services between the application and
integration services, by seamless workflow management between the application
and the infrastructure layers, and providing application awareness for a
holistic management of environments.
Cloud360 plays a vital role in the integration process
whereby cloud can be integrated into the main management stack so that services
can be monitored in a non-linear way. It proves useful for customers whether
one wants to use public, or private, or on-premises platforms. It acts as the
accelerator that can be used for one or multiple VMs. Cognizant offers Cloud360
as a product, providing licenses on a SaaS model.
Cloud360’s key automation capability is facilitated by
Cognizant’s Xi Automation layer that abstracts VMs from AWS and VMWare managing
the environments through a single console. Deployment and integration are
supported by Cognizant’s managed services team or through the self-service
portal. Apart from the provisioning, orchestration, monitoring,
auto-remediation, metering and chargeback, analytics and advisory services
which the customers can access through the self-service portal, what makes the
product unique is the customer’s ability to plug in their existing tools with
Cloud360’s service management layer. The Service Management layer, coupled with
the Operations management layer results in a unique way of delivering ITMaaS.
Both Cognizant and its customers have reaped benefits on
account of the real-time dashboard that eliminates dependence on periodic
reports for measurement of SLA performance. Compared to some of its
competitors, Cloud360’s customer portfolio is increasing steadily indicating its
rising popularity with the customers. Cloud360
is considered to be one of the key determinants of Cognizant’s success in the
ITMaaS market.
Get insights into ITMaaS in this news
report from 451 Research: “The company's Cloud360 offering appeals to the market because of its
'tenancy agnostic' architecture. Could this be a theme for 2014 ITMaaS market
development?” by Katy
Ring & William Fellows.
